XAT 2016 — Decision Making Question 5
Answer the following question based on the information given below.
The City of Yashmund served by licensed taxis operating on officially sanctioned metered rates and driven by licensed drivers who do not own the taxis but pay a monthly rent to the taxi-owners. Shailesh Nair, the mayor of Yashmund, perceived that most of these taxis do not offer sufficient comfort and safety to passengers.
The Mayor wants the owners and drivers to care about comfort.
Which of the following decisions, IF TAKEN, is MOST LIKELY to increase the comfort levels of passengers?
Answer & solution
- A
The mayor issues a guideline that taxis will be randomly inspected by the police for the comfort level.
- B
The mayor ensures banks grant drivers loans to own cars. Owner driven cars generally offer greater comfort.
- C
The mayor introduces licensing of air-conditioned taxis which can charge increased rates to the rich customers.
The mayor introduces a feedback system that records passenger satisfaction with comfort levels; this will affect renewal of annual taxi license
- E
The mayor permits doubling metered rates which will ensure enhanced income for owners to invest in greater comfort.
A random inspection is likely to miss out on the ones which do not offer comfort to their passengers. So, eliminate option 1.
Option 2 is unethical as it would render the taxi drivers unemployed. So, eliminate option 2.
Option 3 is skewed towards affluent lot and does not address the concern of the Mayor who wants comfort and safety of all passengers. So, eliminate option 3.
Charging extra in exchange for comfort is not a feasible solution as the Mayor wants the taxi owners to offer sufficient comfort without any increase in rates. Charging extra would cause discomfort to the customers and will not serve the purpose. So, eliminate option 5.
Option 4 is the best solution as individual feedback from passengers would help and improve the comfort level of passengers and also feedback affecting the renewal of taxi license would ensure active participation from all taxi drivers.
Hence, the correct answer is option 4.