XAT 2018 — Decision Making Question 6
Answer the following question based on the information given below.
Lal & Sons, a family business, comprises three different companies in three different industries. Sudarshan Lal was heading this entire business from the inception. Two years ago, he hired three managers, one for each company and Chhaganlal Jha as Chief Executive Officer (CEO) to look after the entire business. These three managers are reporting to the CEO. However, Sudarshan Lal and his family still own the entire business, though they are not involved in day to day operations. Two years after the handing over, Sudarshan was concerned that none of the companies, except one, is profitable.
Chhaganlal Jha, the CEO, was certain that someone in his leadership team was leaking information to Sudarshan Lal, well before Chhaganlal communicated. Given the following options, how best should Chagganlal Jha respond to this situation?
Answer & solution
Chhaganlal should request Sudarshan to kindly wait for him to communicate as informal sources may lead to misinformation.
- B
Chhaganlal should complain about this to Sudarshan and threaten to resign.
- C
Chhaganlal should request his team to continue passing information, since it brings down the communication barrier.
- D
Chhaganlal should understand that this is bound to happen and should not bother.
- E
Chhaganlal should threaten his team that one of them will be fired by the weekend if this practice of passing information doesn't stop immediately.
If Chhaganlal is worried that the leaked information is having a detrimental effect, he is well within his right to request Sudarshan to wait for him to communicate the information by formal channels. By doing so, Chhaganlal can put his point across to Sudarshan in a dignified manner. Thus, [1] is a good course of action. [2] and [5] are unsuitable actions that will sully Chhaganlal’s image and negatively impact the team or the company. [3] and [4] are not appropriate either, as they do not help in resolving the matter, i.e. countering alleged misinformation in a suitable manner.
Hence, the correct answer is option 1.