XAT 2019 — Decision Making Question 19
Read the following caselet and answer questions that follow
Sanchit group of Hospitals seeks to improve the success rate and patient satisfaction rate by 100% in the next year. However, the management can't afford to send doctors for professional development outside the country nor afford purchasing more equipment. As an in-house measure, the managing board thought of having doctors with high patient satisfaction to mentor those with less. Most of the doctors found it an interference by the management, judgmental and an expression of distrust. There were, however, some isolated few who found it a novel way of learning from each other. The doctors felt the management should instead increase consultancy fees and spend more on recruiting more paramedics who could spend time with patients, rather than blame doctors and decided to call it quits. For the management, this would mean loss of patients.
Given the current situation, which of the following is the most interactive and effective way to increase the learning among paramedics and doctors?
Answer & solution
- A
Implement professional development standards for staff linking it with an accountability framework.
Create groups of paramedics and doctors, to meet everyday and discuss their insights and experience of the day.
- C
Encourage paramedics and doctors to pursue courses over MOOC platform, at their own cost, which shall be partially subsidized after successful completion.
- D
Get doctors and paramedics with high satisfaction rates document their success stories for use of others.
- E
Ask doctors and paramedics with high satisfaction rate to give lectures to others before start of work.
The most interactive and effective way to increase the learning among paramedics and doctors would be the one in which they meet everyday and discuss their insights. Thus [2] is the best choice. [1] does not help in mutual learning. [3] and [4] are not as interactive as [2]. [5] is not practical as giving lectures to others before they start their work is not a great way of learning or exchanging notes at all in an hospital type work environment.
Hence, the correct answer is option 2.