XAT 2019 — Decision Making Question 9
Read the following caselet and answer the questions that follow.
You are a Human Resource (HR) Manager in the HR Department of Vikash Educational Charitable Trust. You organize and support recruitment and training, provide secretarial support for disciplinary investigations and keep personnel records of staff. You report to Ms. Deelipa, one of the two Senior HR Managers who reports to the HR Director.
For the post of Consultant Professor in the Trust, two internal candidates, Mr. Rana and Mr. Charan were interviewed. Mr. Charan was selected as he was considered to be academically gifted with impressive leadership skills, even though he had less experience than the other. Three days later, Mr. Rana came to your office complaining that the selection was unfair as he had more experience than Mr. Charan.Which of the following is the best way to handle the issue raised by Rana?
Answer & solution
Tell Mr. Rana, that you empathize with him, but the process was fair, and details of the assessment could be shared with him.
- B
Tell Mr. Rana that the Institute finds the right person for the job, not the one who has been around the longest.
- C
Warn Mr. Rana that his complaint will be construed as misdemeanour and held against him in the next promotion cycle.
- D
Tell Mr. Rana that if he is interested, he could write to the HR Director and you would act as per the directives received.
- E
Offer tea to Mr. Rana and say that you can understand why he is upset. Let him have a bit of a moan and help him get it out of his system.
The data states that Mr. Charan was selected as he was considered to be academically gifted with impressive leadership skills, even though he had less experience than Mr. Rana. The best way to handle the issue raised by Rana would be to empathize with him and state that the process was fair. [2] and [3] would be too rude and unprofessional as Mr. Rana has every right to voice his grievance. [4] does not help in resolving the situation. Moreover, it is too ‘bureaucratic’ in nature. [5] is not a better option when compared to [1] as it does not provide Mr. Rana with details of the assessment which would help him in his understanding of the situation.
Hence, the correct answer is option 1.
Note:
The instruction text states that ‘Select the best of the following responses in the descending order of effectiveness’. It means: ‘Select the following responses as the best sequence of actions to be performed’