XAT 2020 — Decision Making Question 11
Read the following paragraph carefully and answer the question that follows:
When Deepti opened the package, she was aghast. She received cotton pillow covers instead of satin pillow covers, she had ordered. Deepti ordered them for her father from a popular ecommerce website that hosted products of many sellers.
Confused, Deepti contacted the seller’s office using the details given on the package. The seller’s representative profusely regretted and promised to send the satin pillow covers at no extra cost. He added that Deepti need not return the cotton covers she received. Deepti happily accepted the deal.
A few days later, Deepti received another package from the seller. Unfortunately, this package also contained cotton pillow covers. Completely disillusioned with the seller’s professionalism, Deepti decided to put to use these cotton pillow covers also.
A few days later, Deepti received an email from the e-commerce website, requesting her to share feedback about the seller. Deeply frustrated with the overall online purchasing experience, she deliberately ignored it. Later that evening, over supper, her father opined that the balcony curtains needed to be changed. He suggested that they be bought from a local shop. “If something went wrong, we could at least yell at the seller,” he added.
Deepti stared at her laptop and began writing her feedback.
What would Deepti DEFINITELY achieve by giving feedback?
Answer & solution
Release her frustration
- B
Prove a point to her father
- C
Coerce the e-commerce website to punish the seller
- D
An act of social service
- E
Instigate people against the seller
Only writing a feedback cannot possibly instigate people against any seller. Eliminate option 5. Writing a feedback may help some other person in deciding whether to buy from that seller or not but it cannot be considered as social service. Eliminate option 4. Only writing a feedback cannot coerce an e-commerce website to punish the seller. So option 3 is also incorrect. Since Deepti has already complained to the seller and still received the incorrect package, only writing a feedback will not prove a point to her father. So option 2 is also incorrect. Since Deepti is already frustrated with the overall online purchasing experience, writing a feedback, will help her vent her frustration.
Hence, option (a).