XAT 2016 — Decision Making Question 21
Answer the following question based on the information given below.
Recently a private food testing agency reported the presence of a harmful chemical in Crunchy Chips, a product of a fast moving consumer goods giant. The report sparked a nationwide outcry.
An independent and trustworthy confidante of Rajan Shekhawat, the CEO of the company, informed him that one of their main competitors had bribed the food testing agency to manipulate the report.
Which of the following actions will BEST help Crunchy Chips to bounce back?
Answer & solution
- A
Proclaim over the media that their product is completely safe.
- B
Secretly hire a food testing agency to ascertain the quality of the competitor’s product.
- C
Hire another food testing agency to test and communicate the outcome to the consumers.
- D
File a defamation case against the competitor for their alleged involvement in the conspiracy
File a defamation case against the food testing agency.
In this scenario, the real culprit is the food testing agency who willingly accepted the bribe and should be the one to receive the punishment. Hence, filing a case against the competitor or any other action against the competitor is uncalled for at this stage. So, eliminate option 2 and 4.
Option 1 would shift the focus from exposing the main culprit which should be the foremost step in this case. So, eliminate option 1.
Involving another food testing agency would unnecessarily confuse the consumers and does nothing to help the company bounce back. Hence, eliminate options 3.
Hence, the correct answer is option 5.